W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Networking

  • Job Title:

    NETWORK OPERATIONS CENTER

  • Location:

    AUSTIN,TX

  • Duration:

    12 Months

  • Domain Exposure:

    Healthcare, Insurance, IT/Software

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

DUTIES AND RESPONSIBILITIES:

  • Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
  • Identify, notify, and escalate network issues.
  • Respond to network alarm with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
  • Process equipment return and analysis request for failed hardware.
  • Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
  • Act as a technical escalation for the ESM NOC, CB Care, TTM, and Day of Job organizations.
  • Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
  • Escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform.
  • Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
  • Work closely with engineering, field technicians, marketing and vendors to resolve service issues.

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Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract