W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Mulesoft

  • Job Title:

    Technical Analyst

  • Location:

    Dallas,TX

  • Duration:

    12 Months

  • Domain Exposure:

    Manufacturing, IT/Software

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description
<p><span style="font-size: large;"><strong>Responsibilities:</strong></span></p> <ul> <li>Work as a support team member to utilizing technical skills and product expertise helping to resolving customer product issues.</li> <li>Use customer service, communication and problem solving skills to solve inquiries from JDA customers.</li> <li>Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.</li> <li>Communicate technical product and solution expertise to internal and external customers.</li> <li>Ability to log and respond to customer support requests via phone, e-mail, and web interface.</li> <li>Exhibit a commitment to customer service while building customer partnerships.</li> <li>Provide updates and case statuses to customers and management.</li> <li>Act as product technical liaison between support and development teams.</li> <li>Follow operational guidelines for interacting with other associates.</li> <li>Expertly utilize support tools to expedite case resolution.</li> <li>Ability to work flexible hours, alternate shifts and the ability to carry a pager or cell phone as required by support team.</li> </ul> <p>&nbsp;</p> <p><span style="font-size: large;"><strong>Qualifications:</strong></span></p> <ul> <li>Master's degree is required. Major in CS or Engineering is preferred.</li> <li>Experience working with JDA products preferred specifically, JDA Supply Chain Planning solutions.</li> <li>Technical experience with JDA products preferred specifically.</li> <li>Experience of supporting applications on public cloud (preferably azure).</li> <li>Good understanding of Azure and SQL Server database queries.</li> <li>Mulesoft as an integration tool or other integration tools.</li> <li>Python scripting as a bonus skill.</li> <li>Demonstrates strong analytical and problem solving skills.</li> <li>Ability to resolve complex problems with little to no guidance.</li> <li>Demonstrates excellent presentation and organizational skills.</li> <li>Demonstrates excellent communication skills (both written and verbal).</li> <li>Demonstrates the willingness and ability to take on and successfully resolve more complex issues in a timely manner from a technical perspective.</li> </ul>

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Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract