W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Quality Analyst

  • Job Title:

    Quality analyst

  • Location:

    Albuquerque,,NM

  • Duration:

    15 Months

  • Domain Exposure:

    Insurance, Oil & Gas, Media/ Entertainment

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

Responsibilities: 

Analysis of the current ticket trends and processes to identify insufficiencies and process improvements as well as develop new processes to ensure efficient ticket handling across the program.

Continuously evaluate that Service Desk Team is following quality practices that meet and exceed program service requirements and expectations.

Work directly with the customer and other members on the program to update and maintain Knowledge Base Articles and scripts that will be used by Tier 1.

Review closed and open tickets for accuracy and completeness

Review calls for accuracy and completeness

Provide analysis of closed tickets for opportunities for improvement and the individual and program levels

Provide analysis on open tickets for timeliness and accuracy and identify trends and areas of process improvements


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Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract