W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    ServiceNow

  • Job Title:

    Service Delivery Manager

  • Location:

    flex work,MA

  • Duration:

    11 Months

  • Domain Exposure:

    Government, Aerospace/ Airlines, IT/Software, Media/ Entertainment

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

Job Specific Responsibilities:


  • Building a personal relationship with key client staff

    Successful service delivery SLA achievement and high level of customer satisfaction

  • Monitoring overall performance of services

  • Ensures delivery processes are efficient and cost effective


  • Assesses customer feedback and makes necessary improvements, identifying and analyzing issues, and works to eliminate bottlenecks
    Collaborating with senior management ensuring operations teams are aware of change and are prepared to implement the changes consistent with policies and procedures
    Create and delivery service reports

  • Removing obstacles to customer satisfaction and projects delivery performance

  • Working with the client and operations teams to identify and management service improvement activities

  • Following hardware and software best practices in implementing, managing and delivering projects

Apply Now
Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract