W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Networking

  • Job Title:

    Associate Implementation Engineer

  • Location:

    Lexington,MA

  • Duration:

    12 Months

  • Domain Exposure:

    Pharmaceuticals, Retail, Real Estate

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

Job Description :

Overview

We are looking for an enthusiastic implementation engineer, with a focus on customer satisfaction and excellence of service. You’ll working as part of a team with our direct customers and resellers to ensure that our implementation projects are delivered both on time and to the highest possible standard.

Responsibilities

  • Provide guidance to our Customers, Partners and Resellers during the connect process while ensuring best practices are adhered to when configuring all applicable services and policies through email and phone correspondence.
  • Work with various internal Mimecast teams to verify behaviour and/or escalate ideas or issues when appropriate.
  • Validate and assist with enhancement requests using Mimecaster Central for wider visibility.
  • Confirm, remediate and follow up with customers in response to security, spam, and phishing attacks.
  • Encourage Customers, Partners and Resellers to attend free interactive trainings with our in-house Education Team.
  • Validate and report discrepancies within Knowledge Base articles to our in-house Education Team.
  • Assist Service Delivery Support teams when necessary.

Qualifications

  • Experience with Microsoft, Google Apps or other email platforms
  • Experience with Microsoft Directory Services or other similar technologies
  • Basic understanding of firewalls
  • Basic understanding of DNS
  • Basic understanding of core networking concepts (e.g. Private vs Public IP’s)
  • Experience with email gateway and anti-spam solutions
  • Excellent troubleshooting skills

Apply Now
Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract