W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Salesforce

  • Job Title:

    Material Supp. & Svs. Agent I Customer Support USA

  • Location:

    United States,NY

  • Duration:

    12 Months

  • Domain Exposure:

    Utilities/ Energy, IT/Software

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description
JOB RESPONSIBLITIES:
    • Handles customer issues regarding material services activities.
    • Provides timely and accurate information on operators repair order status.
    • Handles internal administration for customer inquiries – open notifications, data input into computer system.
    • Communicates and follows up with co-workers, or appropriate internal department to resolve customer issues concerning exchanges, rental, new part returns.
    • Contacts customer when necessary to advice on delay or any necessary information regarding orders.
    • Reviews customer orders and controls any backorders.
    • Checks on status of purchase orders.
    • Follows up on pricing questions and issues.
    • Works closely with co-workers to determine TAT (turnaround time) and communicate this to the customer.
    • Provides feedback to his/her superior on any customer concerns not able to be addressed.
    • Follows up with co-workers in other units regarding any issues of quantities, technical specifications, aircraft model/type, serial numbers, customer code, delivery deadline/urgency, stock availability, price, etc.
    • Makes necessary corrections, modifications and/or information additions.
    • Analyzes clients’ order requests, special projects & produce reports and follows-up / controls.
    • Carries out the documents distribution and filing; price follow-up / control and constant database update.
 
Supplier Relationship:
  • Provide AOG Support for exchanges from repair stations on repairs or core units.
  • Works with system (SAP 4.7) to process history of part and to assign appropriate cost controls.
  • Works with the Product Support Agreement (PSA) group in SJK to coordinate contract obligations from the repair facilities and OEMs.
  • Repair capabilities from the newer A/C’s being obtained from the OEM’s and approved repaired stations.
  • Utilize FlyEmbraer in regards to Service Bulletins, AMM’s, CMM’s applicable for expediting cores from Repair.
  • Negotiate TAT terms and service levels for repair stations not in a contract with Embraer.
  • Use of Embraer’s web tool for reports and material analysis concerning the repair management process.
  • Works with other areas (Quality, Engineering, and Material Services), and internally with co-workers, as required, for data collection and verification.
  • Interfaces with other area (technical department) to obtain technical information and support for repair analysis.
  • Assists in administering component and aircraft repair and overhaul agreements, contracts and checks commitments.
  • Ensures components are forwarded to only approved/authorized service vendors.
  • Handles all correspondence and communication to repair stations. Returns authorization issuance.
  • Provides timely responses to the customer care agents. Tracks and monitors TAT (turnaround time).
  • Reduce TAT while lowering costs through contract compliance and supplier agreements in order to process customer repairs in shortest period of time of material support programs and services.

Apply Now
Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract