W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Business Analyst

  • Job Title:

    Business Operations Analyst

  • Location:

    New York,NY

  • Duration:

    12 Months

  • Domain Exposure:

    Healthcare, Retail, Government, Education, IT/Software

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

Responsibilities

The position is responsible for the following activities:

  • Compile, validate, manage and analyze Customer Service Center (CSC) back-office data that will be used to build various reports for the Toll Systems and Revenue Management Group, Senior and Executive Management.
  • Lead integration of new CRM (Salesforce) platform within the E-ZPass Tolling Group.
  • Create and maintain a library of documentation on query and report designs.
  • Compile data from CSC Database and perform quantitative and qualitative data analysis for internal and external requests.
  • Analyze and present customer service center data in a monthly dashboard for Management.
  • Track and validate vendor KPIs and calculate associated damages based on contract Service Level Agreements.
  • Develop financial estimates as needed when determining future change order requests or assessing damages on the CSC performance outside of SLAs.
  • Review and validate monthly invoices and back-up documentation for accuracy. Track monthly invoice spending. Assist with developing the annual unit budget.
  • Assist with improvements and automation for processing large commercial trucks that require PAPD escort (Specials) for travel across Port Authority facilities.
  • Research and provide timely responses to inquiries from Audit.
  • Other ad-hoc requests as required to support the business unit.

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Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract