JOB DESCRIPTION:

Research, design, develop, operate and maintain mobile applications through the integration of technical and business requirements per standard Norwegian Cruise Line IT process methodology.

The position is a hands-on engineering position. Solutions may include 3rd party and/or in-house developed applications and the procurement of solutions in the most cost effective method.

Support specification, installation, testing and monitoring of systems within established standards and guidelines to deliver operational excellence.

 RESPONSIBILITIES:

• Research, design and implement mobile apps and contribute to the overall architecture, including client-server communication of the overall solution.
• Research, design, develop, operate and maintain applications including frontend development, backend services and native mobile.
• Design, develop and maintain customized applications, based on business and technical requirements established by the team leader using Norwegian coding standards including IT Standards for Security & Compliance.
• Support highly complex mobile systems and backend services and assist with level 2 support.
• Responsible for the development of new web applications, including mobile technology.
• Exercise significant independent judgment within broadly defined policies and practices to determine best method to accomplish tasks and achieve objectives. Apply advanced industry and subject matter knowledge to complex business issues.
• Provide after hour's problem resolution during on-call rotation period.
• Manage ticket life cycle by monitoring, tracking and closing resolved tickets. Deliver assigned application development tasks and projects.
• Respond to trouble tickets and calls related to mobile based systems.
• Recognize system deficiencies and implement effective solutions. Utilize monitoring tools and techniques to ensure optimum system availability by the early identification of equipment or software warnings and the proactive scheduling of preventive maintenance.
• Partner with vendors to schedule and implement recommended maintenance updates. Ensures key performance indicators and interconnections with other systems are operational and do not exceed established thresholds. Search for issues and provide solutions to prevent problems from occurring in area of responsibility. Identify potential escalations and alert management.
• Develop superior and innovative team solutions to complex problems. Independently implement efficient and logical databases required for enterprise systems of significant complexity. Prepare detailed specifications from which new systems or major enhancements will be developed. Manage highly complex and high risk changes to critical business systems.
• Perform complete testing of Web applications, engaging users as necessary. Assess functional needs to develop specifications for purchases and follow-up with procurement staff to purchase required hardware or software.
• Frequently contribute to the development of new ideas and methods. Demonstrate technical leadership and exerts influence outside of immediate team.
• Provide mentoring and guidance to other team members. Frequently represent the organization to external customers and vendors. Review and develop operational standards. Maintain technical expertise in most areas of Web technologies, databases and computer hardware.
• Review and comment on other developers software looking for opportunities to add unit, functional and integration tests and to identify and resolve performance bottle necks, ensure all new software is delivered in compliance with the NCL coding standards.
• Work closely with Product Manager, UX Designer and QA to develop new features.