W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    ServiceNow

  • Job Title:

    Service Desk Support Analyst

  • Location:

    New York,NY

  • Duration:

    8 Months

  • Domain Exposure:

    Manufacturing, Banking & Finance, Insurance, Telecom, Real Estate, Oil & Gas, Media/ Entertainment

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

Job Description:

  • Must demonstrate mature interpersonal and communication skills and behaviors.
  • Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.
  • Familiarity with service management frameworks strongly desired. ITIL Certification or similar, a plus.
  • Requires the ability to learn to effectively triage core banking applications and know when to escalate.
  • Requires the ability to attain a general knowledge of all bank operations.
  • Requires the ability to exercise a reasonable amount of independent judgment.
  • Must support the team, share knowledge, ask questions and act continually on behalf of service improvement.
  • Must possess problem solving and troubleshooting skills related to Windows XP, Windows 7 operating systems, Microsoft Office 2010 applications, Active Directory, Exchange, Peripherals, PC, Laptop, Network, and IP Phone systems.

Requirements: 

  • The ability to learn and comprehend complex instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel as position requires.

 

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Equal Opportunity Employer

DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract