Job Description:

The Business Analyst is responsible for mastery of SAP and Standardized Account Code Structure (SACS) master data to ensure the operational effectiveness and excellence of the Operational Planning and Control Business Unit. This position assists in the creation of master data models that are responsive to the diverse needs of our airline client base.

 Essential Duties and Responsibilities:

• Perform continuous audits to ensure standard, consistent and quality master data in catering systems is valid and correct.
• Interface with several internal groups, including the buyers and SAP coordinators across multiple kitchens, members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for Delta domestic and international kitchens.
• Collect and interpret menu specifications for assigned accounts, and research and resolve any discrepancies.
• Work with JIRA issue reporting system.
• Partner with your assigned airline Account Executives, Gate Gourmet units, Pricing and Billing Departments, Procurement Team, and Menu Administration Team and to identify our common problems and limit their frequency and volume.
• Working closely with your supervisor, Pricing and Data Analysts and our customers to monitor and interpret any changes to airline specifications ensuring lead times are met upstream.
• Partner with your supervisor to find new ways to improve our systems and process. Core Competencies Demonstration and/or proven success in 2 of the 10 following job competencies:

- Analysis and Reporting

- Problem Solving and Decision M aking Work Demands - Regular and on-time attendance.

• Hours regularly exceed 40 hours per week.
• Performs other related duties and responsibilities as assigned.

 Work Experience:

• Must have three years or more previous demonstrated analyst work experience.
• Must have proven experience within an SAP environment.
• Must have work experience in an operations or manufacturing environment.
• Must have work experience in a food production or food service environment.
• Must have experience working within a cross-functional team.
• Prior training and development experience preferred.

 Job Skills:

• Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
• Must have solid analytical skills.
• Must be able to display an outstanding work ethic.
• Must work effectively in a team based environment.
• Must have the ability and desire to meet required timelines.
• Must have strong mathematical aptitude.

Communication Skills:

• Must have the ability to communicate well with internal and external customers, verbally and in writing.