Sr Service Design Manager
US Citizen, Green Card, OPT-EAD, CPT, H-1B,
H4-EAD, L2-EAD, GC-EAD
To Be Discussed Later
W-2 (Consultant must be on our company payroll. C2C is not allowed)
The Primary role is to first lead projects, advising other functions on using Service Design to meet their objectives, and facilitation service design workshops to introduce others to the methodology. Speaking internally and externally on Service Design and its value is a core part of this role. This leader will build relationships with internal teams to become a trusted and valued business partner while accountable for the strategic narrative, project planning, and execution of this practice. This will be a hands-on role in which this leader will participate in all aspects of the work. As demand for service design grows within Ferguson, the Senior Service Design Manager will become responsible for building and leading a service design team.
In order to be successful, the candidate must demonstrate mastery of Service Design methods and tools, including: service value proposition definition, journey and experience mapping, service blueprinting, service feature definition, service ecosystem modeling, conceptual design (both frontstage and backstage), roadmap or evolution plans, and the design and execution of service participant research (frontstage and backstage). Management experience preferred as this position will have direct reports.
DIGITAL TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DIGITAL TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DIGITAL TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract